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Active Tickets
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Resolved Today
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Stock Alerts
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SLA Rate
Recent Tickets
Latest 8 open requests
| ID | Title | Technician | Status |
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Live Activity
● LIVE
Waiting for activity…
Log a ticket to get started
SLA Compliance
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Met
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Met
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Breached
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Total
Tickets
Manage and update maintenance requests
| ID | Title | Description | Assignee | Priority | Target Date | Created By | Status | Actions |
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Manager Access Required
Only Prince Chakusa can manage team members.
Enter your manager PIN to continue.
Enter your manager PIN to continue.
Team members can view the dashboard but cannot modify this section.
Reports & Export
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Monthly Ticket Volume
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Total Tickets
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Resolved
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Open Tickets
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High Priority
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Resolution Rate
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Active Technicians
Status Breakdown
Tickets by Technician
Monthly Summary
| Month | Total | Open | Resolved | High Priority | Resolution Rate | Total Cost |
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Category Summary
| Category | Total Tickets | Open | Resolved | Avg Cost | Total Cost |
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Performance
Technician leaderboard, SLA compliance, and overdue tickets
Top Performers
Ranked by tickets resolved
SLA Compliance
On-time resolution rate per technician
Current Workload
Open tickets currently assigned
Overdue Tickets
Tickets past their target date
SLA Tracker
Real-time service level monitoring for open tickets
| Ticket ID | Title | Priority | Target | Elapsed | SLA Status |
|---|
Inventory
Parts, tools and supply stock levels
Settings
Configure preferences, SLA thresholds, and security
Notifications
SLA Breach Alerts
Show a toast when a ticket exceeds its SLA target window
ON
Stock Level Alerts
Alert when inventory drops below minimum threshold
ON
New Ticket Alerts
Show notification when another user logs a new ticket
ON
Dashboard
Auto-Refresh
Automatically sync with database every 5 minutes
ON
Compact Table View
Reduce row padding for a denser data display
OFF
Show Resolved Tickets on Dashboard
Include resolved tickets in the recent tickets panel
OFF
SLA Response Targets
High Priority
Maximum response time for critical issues
▲
▼
Medium Priority
Maximum response time for standard issues
▲
▼
Low Priority
Maximum response time for low-impact issues
▲
▼
Manager PIN Security — Prince Chakusa only
Change Manager PIN
Verify your current PIN then enter a new one
Forgot PIN — Reset via Email
Enter your email address. A reset code will be sent to verify your identity.
Companies
0 companies on the platform
⭐ Super Admin Only
All Users Across Companies
Full visibility — Super Admin view
| Name | Role | Company | Access | Password | Actions |
|---|
🔐 Credentials Vault
All system passwords — Super Admin eyes only
⭐ Super Admin Only
System Credentials
Manager PIN (Users panel)
••••
Platform Login (Your Account)
Prince Chakusa
🔒
Password secured in Supabase — not in source code
Team Member Passwords
⚠️ Keep this confidential. These passwords are visible only to you as Super Admin. Users should be advised to change their default passwords via the Settings page. Never share this URL or leave it open on a shared screen.
Properties
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Preventive Maintenance
Scheduled recurring maintenance tasks
Vendors & Contractors
External service providers
Financial Tracking
Cost overview across all operations
AED 0
Total Spent (Period)
AED 0
Total Budget
AED 0
Avg Cost / Ticket
AED 0
Budget Remaining
Budget Tracker
Cost by Category
Cost by Property
Ticket Costs
| Ticket | Title | Category | Property | Technician | Status | Cost (AED) | Action |
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